{"id":240542,"date":"2016-01-06T00:47:08","date_gmt":"2016-01-06T00:47:08","guid":{"rendered":"legacy-k2-2015-33765"},"modified":"2016-01-06T00:47:08","modified_gmt":"2016-01-06T00:47:08","slug":"estas-son-las-tarjetas-de-credito-con-mas-quejas-en-2015-k2-33765","status":"publish","type":"post","link":"https:\/\/www.pueblaonline.com.mx\/archivo\/2016\/economia\/estas-son-las-tarjetas-de-credito-con-mas-quejas-en-2015-k2-33765\/240542\/","title":{"rendered":"Estas son las tarjetas de cr\u00e9dito con mas quejas en 2015"},"content":{"rendered":"<p class=\"MsoNormal\"><span lang=\"EN-GB\">Entre otros productos bancarios que tuvieron un importante n\u00famero de quejas se encuentran la cuenta de ahorro con 5.7 por ciento<\/span><\/p>\n<p class=\"MsoNormal\">\u00a0<span lang=\"EN-GB\">Dinero en Imagen informa que en 2015 la Comisi\u00f3n Nacional para la Protecci\u00f3n y Defensa de los Usuarios de Servicios Financieros (Condusef) recibi\u00f3 125 mil reclamaciones, de las cuales 47 por ciento correspondieron al producto de tarjetas de cr\u00e9dito.<\/span><\/p>\n<p class=\"MsoNormal\"><strong style=\"mso-bidi-font-weight: normal;\"><span lang=\"EN-GB\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0BANCO<span style=\"mso-spacerun: yes;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/span>CALIFICACI\u00d3N<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"line-height: 1.3em;\">Scotiabank<\/span><span style=\"line-height: 1.3em;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><span style=\"line-height: 1.3em;\">3.83<\/span><\/li>\n<li><span style=\"line-height: 1.3em;\">Banamex<\/span><span style=\"line-height: 1.3em;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a04.32<\/span><\/li>\n<li><span style=\"line-height: 1.3em;\">HSBC<\/span><span style=\"line-height: 1.3em;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"line-height: 1.3em;\">4.43<\/span><\/li>\n<li><span style=\"line-height: 1.3em;\">Banco Ahorro<\/span><span style=\"line-height: 1.3em;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><span style=\"line-height: 1.3em;\">4.50<\/span><\/li>\n<li><span style=\"line-height: 1.3em;\">Santander<\/span><span style=\"line-height: 1.3em;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><span style=\"line-height: 1.3em;\">4.63<\/span><\/li>\n<li><span style=\"line-height: 1.3em;\" lang=\"EN-GB\">Banorte \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/span><span style=\"line-height: 1.3em;\" lang=\"EN-GB\">5.94<\/span><\/li>\n<li><span style=\"line-height: 1.3em;\">BBVA Bancomer<\/span><span style=\"line-height: 1.3em;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><span style=\"line-height: 1.3em;\">5.94<\/span><\/li>\n<\/ul>\n<p class=\"MsoNormal\"><span lang=\"EN-GB\">Seg\u00fan cifras del organismo, la banca report\u00f3 un incremento de cinco por ciento en el n\u00famero de quejas recibidas al pasar de 118 mil 955 reclamaciones a 125 mil al cierre de octubre del a\u00f1o pasado.<\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-GB\">Tanto en este a\u00f1o, como en el anterior, la tarjeta de cr\u00e9dito continu\u00f3 ubic\u00e1ndose como el producto que m\u00e1s destaca en cuanto al n\u00famero de reclamaciones ante la Condusef, seguida de la tarjeta de d\u00e9bito y el cr\u00e9dito personal.<\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-GB\">Los datos de la Comisi\u00f3n indicaron que 14.5 por ciento de las quejas que recibe corresponde a temas relacionados con la tarjeta de d\u00e9bito con un total de 18 mil reclamaciones.<\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-GB\">Le sigue el cr\u00e9dito personal que acumul\u00f3 a octubre pasado 11 mil 856 quejas, lo que represent\u00f3 9.5 por ciento del total, mientras que la cuenta de cheques sum\u00f3 siete mil 600 quejas, lo que signific\u00f3 seis por ciento del total.<\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"EN-GB\">Entre otros productos bancarios que tuvieron un importante n\u00famero de quejas se encuentran la cuenta de ahorro con 5.7 por ciento, seguido de la cuenta de n\u00f3mina con cuatro por ciento, el cr\u00e9dito de n\u00f3mina con 2.3 por ciento, el de auto con 2.1 por ciento y el hipotecario con dos por ciento de las quejas totales.<\/span><\/p>\n<p><!--[if gte mso 9]><xml>\n <o:OfficeDocumentSettings>\n  <o:AllowPNG\/>\n <\/o:OfficeDocumentSettings>\n<\/xml><![endif]--> <!--[if gte mso 9]><xml>\n <w:WordDocument>\n  <w:View>Normal<\/w:View>\n  <w:Zoom>0<\/w:Zoom>\n  <w:TrackMoves\/>\n  <w:TrackFormatting\/>\n  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